Fast and Efficient Claims Service
Report An Incident
Contact us as soon as possible and notify us of any occurrence which might give rise to a claim.
Telephone : 0151 473 8000.
Monday to Friday 9am to 5.30pm.
Emergency claims helpline – 0151 473 8099.
Our staffed emergency claims helpline is open 24 hours a day, 365 days a year so we’re always there when you need us to offer a sympathetic and swift response and give sound, practical advice.
Facsimile : 0151 473 8063.
Email : firstname.lastname@example.org
Claim Form : Download and print a Claim Form.
Repair of Boat
When you contact us about a claim we will send you a claim form for completion and will at the same time provide specific advice and if necessary appoint an impartial surveyor. You may download the claim form from our web site and send it to us electronically. Ideally we would welcome the opportunity of speaking with you at the outset.
The surveyor will ascertain cause, nature and extent of damage and we will consider your claim on his advice together with comments and information provided by you. If the incident does not give rise to an insured claim or only part of the cost of repair or reinstatement is covered we will provide a full explanation in writing.
On provision of written repair estimates we will inform you whether we have any objection to repairs proceeding and we will advise you as to any reservation we might have as to cost of repairs.
Instructions to repairers must be given by you and you are responsible for payment of all repair bills. To assist you we will make direct payment to repairers if you are fully satisfied with the repairs and tell us you want us to pay the repairers directly.
We do not have approved repairers but will authorise you to proceed with a particular repair yard on the basis of estimates being fair and reasonable in amount. Under the policy we have the right to decide where repairs are to be undertaken although it would be unusual for us to veto any particular repairer. Our philosophy is one of accommodating as far as possible your own choice of repairer.
You should not incur any expenditure other than for the purpose of averting or minimising loss without our prior consent.
You should notify the Police as soon as possible of any theft, malicious damage or other crime involving the insured property.
Third Party Claims
You must not without our prior written consent admit liability, make any offer to settle or compromise any claim against you. Any correspondence from a third party claimant should be passed to us forthwith and should be acknowledged immediately by you providing our identity and policy number but no more.
In the event of you requiring assistance from salvors it is imperative that you do not put life at risk by any delay in accepting salvage services. If possible, however provide salvors with our details, give us as a matter of urgency your own detailed version of events and we will deal with any salvage remuneration on your behalf.
A potential salvor may be prepared to assist on a fixed price basis and in the event of not being able to obtain specific guidance from us you should deal with the matter as a prudent uninsured, ie only agree a price which you would be reasonably prepared to meet yourself in the event of having no benefit of insurance cover. At all times safety of life at sea is of paramount importance.