Policy holder applauds a common sense approach by Sid Turner.
"Upon return from holiday I found that my boat had been broken into during my absence and the VHF radio had been stolen. The thief had also unsuccessfully attempted to remove the GPS plotter, but had damaged the surround in his attempt. Attempts were also made to steal the radar by removing roof panels and cutting the cables.
I emailed by insurers GJW Direct but took no further action because I had a £250 policy excess and a 15% no-claims discount, which I would lose.
Two weeks later I received a telephone call from my insurer wishing to know why I had not returned my claim form.
When I explained that I wouldn’t be proceeding as the claim was marginal given my excess and the loss of my no-claims, I was told that I had a protected no-claims bonus and that as the theft occurred at my home berth I wouldn’t suffer the excess and should proceed with my claim.
You can imagine my delight at this information, which I would have known if I had read my policy’s small print.
Two days following receipt of my claim, I had a letter of approval meeting my costs in full.
What a refreshing change to find an honourable company with such a common sense approach."
Reproduced with permission from the June 2009 edition of Motor Boats Monthly.
Thanks to GJW Direct’s speedy response, Martin Clayton of Mill Hill, London was able to relaunch just 48 hours after an unfortunate accident that happened within minutes of launching his brand new boat.
“GJW must be a unique operation with very professional people at the helm. Their response was outstanding and even though I offered to pay for the repairs and said they could settle up later, they dealt directly with the engineers – what can one say but an absolutely fantastic response and superb customer service!”
“Fortunately a little known clause in my insurance came to the rescue. This was my first season insured by GJW Direct and when I contacted them to see if I could make a claim towards the dental surgery, they said that I could claim up to £1,000!”
"May I take the opportunity to thank you for your service over the years. I had only one small claim which you dealt with faultlessly. I have recommended you to the new owner of my boat and will not hesitate to renew my policy when I buy my next boat."
N Blackeby Cornwall
"Very many thanks for the cheque in full settlement of this claim. The professionalism, prompt attention and help from GJW Direct is a model for others to follow I am most impressed. I had no hassle during a very stressful time. I provided a full statement and you paid at once within five days."
"I thought it was worth sharing my recent experience when dealing with GJW Direct. Normally at the point when you make a claim and need help and support most insurance companies are remarkably unhelpful and obstructive, at times making you feel almost like a criminal for finding yourself in the position that you need to claim from the service which you have paid for (often for years without complaint).
Following a lightning strike GJW were amazingly supportive, helpful and understanding. Based in Ibiza it took a while to complete the diagnostics and repairs. Throughout the whole process I was in touch with the claims department and once the work was finished not only was the claim paid in full, they did not deduct the excess as recognition of the work I had done myself to save costs. If it is ever possible to say that needing to make an insurance claim was a pleasure then this is as close at it gets."