Privacy and Security Policy

Safeguarding your rights

GJW Direct is a trading name of Groves John and Westrup Ltd who act on behalf of the Watkins Syndicate at Lloyd’s and whose registered office is Silkhouse Court, Tithebarn Street, Liverpool, L2 2QW registered in England and Wales under number 3277391.

The privacy of our users and customers is important to us and we take care to safeguard it.

What information do we collect?

We collect your personal information lawfully and in accordance with the Data Protection Act 1998.

Your personal information means any information obtained from you in connection with a service or product provided to you by us.

If you contact us electronically, we may collect your electronic identifier e.g. Internet Protocol (IP) address or telephone number supplied by your service provider.

Please note that we use an external service provider to capture sent and received, and to archive e-mail and in this regard any e-mail communications between us may be intercepted for this purpose only. We have ensured that appropriate Data Protection provisions are in place.

What do we use personal information for?

We may use and share your information with other members of our group to:

  • assess financial and insurance risk;
  • recover debt;
  • develop customer relationships, services and systems;
  • prevent and detect crime.

Your information includes information about your transactions.

We will not pass your information outside of the EEA. 

We do not disclose your information to anyone outside our Group except:

  • where we have your permission;
  • where we are required or permitted to do so by law;
  • to other companies who provide a service to us or you;
  • where we may transfer rights and obligations under this agreement.

Automatic Renewals

If you have taken advantage of our automatic renewal service we will retain your payment details in order to continue to deduct premiums when your policy is renewed. Each year we will write to you in advance to remind you that this is happening.


We use ‘cookies’ (This is a small file stored on your computer) to track a users visit to our site and will not use cookies to collect personally identifiable information about you. This is used solely for statistical analysis.

However, if you wish to restrict or block the cookies which are set by our website or any other website, you can do this through your browser settings. The Help function within your browser should tell you how or alternatively visit which contains information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.

However restricting cookies may impact the functionality of our site.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website and compile reports for us on activity on it.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can reject this cookie and information on how to do this can be found at:

Details of these cookies are set out below:

__utma This cookie is written to your browser on first visit. This is used to determine unique visitors2 years from set/update.
__utmbThis cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie30 minutes from set/update.
__utmzThis cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within the site. The cookie is updated with each page view to the site.6 months from set/update.
__utmxThis cookie is used by Website Optimizer. This is used to enable us to ensure the visitor receives the best experience of our site.2 years from set/update.


Call monitoring and recording

We may monitor and record telephone calls in order to improve our service and to prevent and detect fraud.


This site is secured by Thawte encryption to ensure that the very highest level of security and confidentiality is achieved.

Information requests

You have the right at any time to access, review and amend any personal information (including the ability to deselect whether you wish to receive information about goods and services) stored by us. This can be done by sending an email detailing your request to

Changes to this Privacy Policy

If we make changes to our Privacy Policy that affect how we handle your data we will publish any changes on this web page. You can check our Privacy Policy by visiting this page at any time.


If you have any queries concerning your personal information or any questions on our use of the information, please contact our Data Manager, M.J. Pope, on 0151 473 8000. 

Registered Office

Groves John and Westrup Ltd
5th Floor
Silkhouse Court
Tithebarn Street
L2 2QW

Registered in England and Wales 3277391


© GJW Direct 2013

Underwriting exclusively for: Watkins Sydicate, Syndicate 457 at Lloyds.

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